Customer Service Representative/Insurance
4.
0 Livingston, TN Livingston, TN Part-time Full-time Part-time Full-time $12 - $15 an hour $12 - $15 an hour Position Overview:
We are seeking a dedicated and personable Customer Service Representative to join our team.
As a vital point of contact for our clients, you will play a crucial role in delivering exceptional customer experiences.
Your primary focus will be assisting clients with their insurance-related inquiries, providing guidance, and ensuring their needs are met effectively and efficiently.
Duties and
Responsibilities:
Respond to inbound client inquiries via phone, email, and in-person visits, addressing questions about insurance policies, claims, coverage options, and billing matters.
Provide accurate and comprehensive information to clients, explaining complex insurance terms and procedures in a clear and understandable manner.
Process policy changes, endorsements, renewals, and cancellations according to established procedures and regulatory guidelines.
Assist clients in filing insurance claims by collecting relevant information, initiating claims processes, and maintaining regular communication to keep them informed about the status of their claims.
Collaborate with insurance agents and underwriters to ensure clients receive appropriate coverage recommendations based on their individual needs and circumstances.
Handle customer complaints and concerns empathetically and professionally, striving to find solutions that align with both company policies and client satisfaction.
Maintain accurate and up-to-date client records, policy documents, and communications in our customer relationship management (CRM) system.
Assist in premium payment processing, account reconciliation, and ensuring timely and accurate billing.
Educate clients about additional insurance products and services that could benefit their coverage portfolio.
Stay up-to-date with industry trends, regulatory changes, and insurance product knowledge to provide the most current information to clients.
Qualifications:
High school diploma or equivalent; some college education preferred.
Proven experience in a customer service role, preferably in the insurance or financial services industry.
Strong interpersonal skills with the ability to build rapport and establish positive relationships with clients.
Excellent verbal and written communication skills; ability to explain complex concepts in a simple and concise manner.
Attention to detail and accuracy, especially when processing policy changes and claims.
Strong problem-solving skills and the capacity to handle challenging client interactions with patience and professionalism.
Knowledge of insurance regulations, policies, and procedures is a plus.
Willingness to obtain necessary insurance licenses as required by state regulations.
Ethical and empathetic approach to handling sensitive client information and situations.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive training on insurance products, processes, and customer service techniques.
Opportunities for career advancement within the agency.
Supportive and collaborative work environment focused on employee development and growth.
If you are a customer-focused individual with a passion for providing top-notch service and helping clients secure their financial futures, we invite you to apply for this exciting Customer Service Representative position.
Job Types:
Full-time, Part-time Pay:
$12.
00 - $15.
00 per hour Expected hours:
35 - 40 per week
Benefits:
On-the-job training Experience level:
1 year 2 years 3 years 4 years 5 years Under 1 year Shift:
4 hour shift 8 hour shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to Commute:
Livingston, TN 38570 (Required) Job-related location requirement:
Candidates must be within a 25-mile radius.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Livingston, TN Livingston, TN Part-time Full-time Part-time Full-time $12 - $15 an hour $12 - $15 an hour Position Overview:
We are seeking a dedicated and personable Customer Service Representative to join our team.
As a vital point of contact for our clients, you will play a crucial role in delivering exceptional customer experiences.
Your primary focus will be assisting clients with their insurance-related inquiries, providing guidance, and ensuring their needs are met effectively and efficiently.
Duties and
Responsibilities:
Respond to inbound client inquiries via phone, email, and in-person visits, addressing questions about insurance policies, claims, coverage options, and billing matters.
Provide accurate and comprehensive information to clients, explaining complex insurance terms and procedures in a clear and understandable manner.
Process policy changes, endorsements, renewals, and cancellations according to established procedures and regulatory guidelines.
Assist clients in filing insurance claims by collecting relevant information, initiating claims processes, and maintaining regular communication to keep them informed about the status of their claims.
Collaborate with insurance agents and underwriters to ensure clients receive appropriate coverage recommendations based on their individual needs and circumstances.
Handle customer complaints and concerns empathetically and professionally, striving to find solutions that align with both company policies and client satisfaction.
Maintain accurate and up-to-date client records, policy documents, and communications in our customer relationship management (CRM) system.
Assist in premium payment processing, account reconciliation, and ensuring timely and accurate billing.
Educate clients about additional insurance products and services that could benefit their coverage portfolio.
Stay up-to-date with industry trends, regulatory changes, and insurance product knowledge to provide the most current information to clients.
Qualifications:
High school diploma or equivalent; some college education preferred.
Proven experience in a customer service role, preferably in the insurance or financial services industry.
Strong interpersonal skills with the ability to build rapport and establish positive relationships with clients.
Excellent verbal and written communication skills; ability to explain complex concepts in a simple and concise manner.
Attention to detail and accuracy, especially when processing policy changes and claims.
Strong problem-solving skills and the capacity to handle challenging client interactions with patience and professionalism.
Knowledge of insurance regulations, policies, and procedures is a plus.
Willingness to obtain necessary insurance licenses as required by state regulations.
Ethical and empathetic approach to handling sensitive client information and situations.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive training on insurance products, processes, and customer service techniques.
Opportunities for career advancement within the agency.
Supportive and collaborative work environment focused on employee development and growth.
If you are a customer-focused individual with a passion for providing top-notch service and helping clients secure their financial futures, we invite you to apply for this exciting Customer Service Representative position.
Job Types:
Full-time, Part-time Pay:
$12.
00 - $15.
00 per hour Expected hours:
35 - 40 per week
Benefits:
On-the-job training Experience level:
1 year 2 years 3 years 4 years 5 years Under 1 year Shift:
4 hour shift 8 hour shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to Commute:
Livingston, TN 38570 (Required) Job-related location requirement:
Candidates must be within a 25-mile radius.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
